State Farm® Insurance Agent John Santoro
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sharon Ballin
October 12, 2024
5
out of
5
rating by Sharon Ballin
"John Santoro is an unexpected Gem. He always takes my calls and goes above and beyond on my coverage for my Home and Auto. I referred many people to him that are very Happy and Grateful. Thank you John !!"
We responded:
"Thank you so much for your kind words! It means a lot to hear that you’re happy with the service, and I’m truly grateful for your referrals. I always strive to provide the best care and coverage for my clients, and I’m thrilled that you’ve had a positive experience. If there’s anything else I can do, I’m always just a call away! Thanks again for your support!"
Suzanne Sobkowiak
October 1, 2024
5
out of
5
rating by Suzanne Sobkowiak
"Always very accommodating and respectful…never feel rushed! Thank you"
We responded:
"Thank you so much for your kind words! We strive to provide a welcoming and accommodating experience for all our clients, and it’s great to hear that you never feel rushed. We truly appreciate your support and look forward to continuing to assist you in the future!"
Ken Wanger
September 24, 2024
5
out of
5
rating by Ken Wanger
"I have to say Dealing John Santoro State Farm Agency has been such a wonderful experience they are always ready to help me answer any questions. It’s been and absolute pleasure its nice to know theres no need to look anywhere else when you have the best!"
We responded:
"Thank you so much for your wonderful review! We’re so glad to hear that you’ve had such a positive experience with us. It’s always our goal to make sure all your questions are answered and that you feel confident in choosing us for your insurance needs. We truly appreciate your trust and look forward to continuing to provide the best service possible!"
Kaeli Lleras
September 24, 2024
5
out of
5
rating by Kaeli Lleras
"I’ve had the pleasure of working with John Santoro and his team at the State Farm Agency, and I couldn’t be more satisfied. From the moment I stepped into the office, I was greeted with professionalism, kindness, and a genuine commitment to helping me find the best insurance solutions tailored to my needs. John and his team are incredibly knowledgeable, providing clear guidance and offering personalized recommendations that truly made me feel at ease. Their attention to detail and dedication to customer service are unmatched. Whether I had a question about auto, home, or life insurance, John and his team were always available to provide prompt and thorough responses. It’s clear that John values his clients and goes the extra mile to ensure they are well taken care of. If you’re looking for an agency that combines expertise, reliability, and outstanding customer service, I highly recommend John Santoro State Farm Agency. You won’t be disappointed!"
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that you had such a positive experience with our team. It’s our priority to provide personalized and attentive service, and we’re glad to know we made you feel at ease. We truly value your trust in us and look forward to continuing to serve you!"
Gabriela Gracia
September 24, 2024
5
out of
5
rating by Gabriela Gracia
"John Santoro and his team at State Farm are top-notch! They provide excellent customer service, are always responsive, and offer personalized insurance solutions that fit your needs perfectly. I highly recommend John Santoro State Farm Agency for anyone looking for reliable and professional insurance guidance!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our team. Providing personalized service and support is always our top priority. If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!"
Luis Caraballo
July 2, 2024
5
out of
5
rating by Luis Caraballo
"Carlos Hernandez helped me. He was super useful. I recommend everyone to go to him! Gave me the best offer for my insurance!"
We responded:
"Luis, thank you for taking the time to share this feedback from your recent experience with our agency! I'm glad to hear that our team was able to assist you in a helpful and professional manner. We appreciate your recommendation! - John "
Pat Riotic
June 29, 2024
5
out of
5
rating by Pat Riotic
"Looking forward to save $$$ insuring my car thru you!!!! 😊"
We responded:
"Pat, my team and I will always do the best we can in providing the most affordable policies as we know your hard earned income is important to all. Thank you for trusting my team with your insurance needs! - John "
Stef Z
June 12, 2024
5
out of
5
rating by Stef Z
"Awesome customer service! Quick, easy, painless, professional, and affordable! Check them out."
We responded:
"Stef, we sincerely appreciate you sharing your experience with us! We're here to help and look forward to serving you again soon. - John"
Seth
April 9, 2024
5
out of
5
rating by Seth
"I've been a client of Santoro Insurance Agency for several years now, and I couldn't be more satisfied with their services. The team is highly professional, knowledgeable, and always ready to assist with any insurance needs or questions I may have. They offer competitive rates and personalized coverage options tailored to my specific requirements. I highly recommend Santoro Insurance Agency to anyone in need of reliable and trustworthy insurance services. Keep up the excellent work!"
We responded:
"That's great to hear about your positive experience with Santoro Insurance Agency! I'm glad to hear that you are satisfied with their services and that they have been able to meet your insurance needs effectively. Your recommendation speaks highly of their professionalism and personalized approach. Thank you for sharing your feedback!"
La Perfection Louis
March 30, 2024
1
out of
5
rating by La Perfection Louis
"Professional scammers. JOHN SANTORO advertised to change my insurance for $1,900 for 6 months (3 cars). I texted and sent multiple emails because the beacons were not received. 3 months later I received 1 beacon. Now they sent an additional bill for $800 !! Never had any accident, never had any tickets."
We responded:
"Louis, first I would like to address that the integrity of my business is extremely important to my team and I. As you can see, my other reviews show my agency's commitment to our customers, our excellent customer service, and the high standards we maintain. Please contact me at the office at your earliest convenience I would like to discuss with you further. - John"
Kathy Kochersperger
February 24, 2024
5
out of
5
rating by Kathy Kochersperger
"Very professional and got me the coverage I needed at a reasonable price."
We responded:
"Thank you for your kind words! We are delighted to hear that you found our service professional and were able to get the coverage you needed at a reasonable price. Your satisfaction is our top priority, and we appreciate your feedback. Please do not hesitate to reach out if you have any further questions or need assistance in the future. Thank you for choosing us!"
johnathan perez
January 9, 2024
5
out of
5
rating by johnathan perez
"I just got a new auto policy with Joe Santoro and the experience was great! Exceptional service, clear communication, answering any questions that I had. Highly recommend their expertise 😁"
We responded:
"Johnathan, I appreciate you allowing my team and I to provide you with an exceptional customer service experience! We will always be here to assist you! Thank you for your recommendation. - John "
iCkEdMeL
December 26, 2023
5
out of
5
rating by iCkEdMeL
"Had a great experience, and customer service with Natalie. I'd recommend to ask for her, if you're looking for insurance, etc. She was honest, upfront, I didn't feel rushed, and went through the different options with me. Set me up, when I purchased my new vehicle. I stopped by the office one day as well, everyone was curtious, and welcoming."
We responded:
"Hello! Thank you for the kind words and the review. We work hard to take care of our customers and I’m glad it’s noticed. Thank you for trusting us with your insurance! - John "
Anthony L
December 12, 2023
5
out of
5
rating by Anthony L
"I had a fantastic experience with shopping for new insurance quotes with John Santoro State Farm. They picked up my phone call right away and I was greeted very professionally. My Representative was Michael and he explained all the benefits that suited my needs and situation. He was on point efficient and had all my policies set up and emailed to me in no time. Excellent service and I will recommend you guys to everyone. Thank you Michael."
We responded:
"Anthony, Thank you for taking the time to share your fantastic experience with John Santoro State Farm. We are thrilled to hear that you had a positive and efficient experience while shopping for new insurance quotes. At John Santoro State Farm, we strive to provide excellent service to all our customers, and we are delighted to know that Michael, your representative, was able to assist you in finding the benefits that suited your needs and situation. We will make sure to pass along your kind words to him. We appreciate your recommendation and are grateful for your trust in our agency. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help. Thank you once again for choosing John Santoro State Farm. Best regards, John Santoro "
fred b
December 7, 2023
5
out of
5
rating by fred b
"Mr. Santoro helped me save about $400 a month from a previous company, and he was able to supply better coverage. I can’t believe I was paying that much before. I feel I owe him dinner. Thank you so much."
We responded:
"That's fantastic! It's great to hear that we were able to help you save $400 a month and provide you with better coverage. It's always a pleasant surprise when you can find a better deal and save money on your insurance. Thank you for sharing your positive experience, and we're glad we could assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
Sharon Jones
October 17, 2023
1
out of
5
rating by Sharon Jones
"I usually don’t write negative reviews, however, I feel so appalled by John Santoro. I was a customer of that office before he took over. I have been with State Farm for the last 20 years with a term life insurance policy. (WRONG) After 20 years of auto withdrawal from my account, my term was ending, and of course rates went up drastically and my policy now can basically only cover my funeral arrangements. Through several conversations with John about what my options were, he didn’t seem to care about my present concerns. All he cares about is getting you to write a policy with him! He’s rude and obnoxious! Now they owe Me a refund, and 1 month later, I still have not received my refund! Getting the run around from John with his rude demeanor. Now he knows I am no longer taking out a policy with him, his demeanor escalated! He is a poor representation of State Farm! Be aware! He just wants the MONEY!!! I made a complaint to State Farm Headquarters and I will also be filing a complaint with the Better Business Bureau, as he told me clearly to go right ahead! He didn’t care! A perfect example of who he is! May appear to be all roses in the beginning, but BEWARE!!! When it goes left, you will feel the brunt of JOHN SANTORO!! I hope this gives an insight of this office"
We responded:
"We're sorry to hear about your less than satisfactory experience with us. We strive to provide the best service possible. We would appreciate the opportunity to discuss this further with you. Please contact us at your earliest convenience. "
Moin Haroon
September 14, 2023
5
out of
5
rating by Moin Haroon
"I was fortunate to be assisted by Natalie Castro. I found her to be not only proactive, but extremely efficient and mindful of my requirements whilst saving me money. She is truly a pleasure to work with"
We responded:
"Moin, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Natalie was able to assist you effectively and efficiently. We strive to provide excellent service and we're glad that Natalie exemplified this. We'll make sure to pass along your kind words to her. We appreciate your business and look forward to serving you again in the future. Best Regards, John Santoro"
Tim Malanka
September 8, 2023
5
out of
5
rating by Tim Malanka
"Natalie Castro is the best I live in Seminole and there are alot of State Farm offices around but she reached out and was very polite and helped me with all aspects if our transition. Thank you Natalie!"
We responded:
"Thank you so much for taking the time to share your positive experience with Natalie Castro at our State Farm office. We greatly appreciate your kind words and are thrilled to hear that Natalie went above and beyond to assist you with your transition. Natalie takes pride in providing exceptional customer service and ensuring that all aspects of your experience are handled with care. We are delighted that she was able to assist you in a polite and helpful manner, making your transition a smooth and pleasant one. We will make sure to pass along your gratitude to Natalie for her outstanding service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help! Thank you once again for choosing our State Farm office and for your wonderful review. We look forward to serving you in the future. Best regards, John Santoro"
Tony Munno
August 18, 2023
5
out of
5
rating by Tony Munno
"Excellent service from Natalie."
We responded:
"Dear Tony, Thank you so much for taking the time to leave us a Google review! We truly appreciate your kind words and feedback. Your review not only helps us understand how we are doing but also serves as a valuable reference for other potential customers. We are thrilled to hear that you had a positive experience with our company. Providing excellent service and ensuring customer satisfaction are our top priorities, and your review reaffirms the hard work we put in every day. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us. We value your opinion and are always looking for ways to improve. Once again, thank you for your support. We look forward to serving you again in the future. Best regards, John "
Jeannette Nieves
June 6, 2023
5
out of
5
rating by Jeannette Nieves
"Great team work; we always get the answers and policy for our family great prices and they are very professional, keep up with the good work"
We responded:
"Dear Jeannette, Thank you so much for taking the time to leave such a wonderful review! I am thrilled to hear that you continue to have a great experience with my team. Your kind words mean a lot to us and we appreciate your support. We strive to provide the best possible experience for our customers, and it's always rewarding to hear that our efforts are paying off. We hope to continue serving you in the future. Thank you again for your review and for choosing our office. We truly appreciate your business. Best regards, John"
Zach R.
May 25, 2022
5
out of
5
rating by Zach R.
"John is extremely attentive and helpful, and would recommend him to anyone!"
We responded:
"Thanks so much for sharing your experience with us!"
Angela Gray
October 9, 2021
5
out of
5
rating by Angela Gray
"Calling the agency about quotes and a lot of questions was so simple and easy. The staff really took their time to answer my questions and help me with everything I needed to know. Great rates and such professionalism!!"
We responded:
"Thank you for your feedback Angela. Everything we do is centered around taking care of our clients. I am glad my team and I were able to address all your questions in a professional manner."
Giovanni Ramirez
October 9, 2021
5
out of
5
rating by Giovanni Ramirez
"Amazing costumer service,from the phone call to when I came inside to fill out paper work. The agent who helped me she was very helpful and very informative she made the whole process fast and easy. Thank you for amazing service!"
We responded:
"Hi! Thank you for the 5 star rating! We are always striving to provide the best possible service and are happy to see you had a great experience with us! Don't hesitate to call or visit with any and all of your insurance needs or questions!"
Matt Connelly
October 9, 2021
5
out of
5
rating by Matt Connelly
"I have been with alot of insurance companies but state farm has always had great customer service showing they care for there customers very helpful with quotes and for a great price keep up the excellent work. 👍if I was going to recommend any company it would be them ."
We responded:
"Thanks Matt! I'm so glad we made your insurance decision easy!"
Nadine matheys
October 8, 2021
5
out of
5
rating by Nadine matheys
"After calling many local agencies I came across John Santoro agency who came highly recommended a person actually answered the phone. When I called I spoke with John who told me he would do his best to save me money after a few simple questions I received my quote so fast which was saving me so much money. no lags in service here. This office made searching for insurance so easy. Thank you John and your wonderful staff"
We responded:
"Thank you Nadine, We appreciate you telling all about our great service and giving us a 5 star review!!"